I so love this speech on TED because Sir Ken Robinson puts forward such a powerful argument contrasting what he sees as the current failure of the education system in the USA and his proposed alternative. I often wonder if education is being ruined by political correctness? Now don't get me wrong, I am all for behaving well and being aware of our behaviour toward other cultures, ideals, religions and the opposite sex; I just don't think people always think differently, they just know 'what not to say', and that's not the same thing. I often observe situations where I believe people are To View More >>

I'm a believer in education, I really am, and my children's eduction is very important to me. I've pursued high-level tertiary education myself, and I regularly attend business and personal development courses. But I'm also a believer in determination, passion and experience. A huge believer in fact, and sitting next to a guy in the Wool business one evening  after speaking at an Icehouse event, I was reminded of why... His story went something like this: He was sacked from his first job packing shelves at K-Mart when he was young. I believe he left school early as he suffered with dyslexia and To View More >>

I'd like to think that I am more of a Greenie than some of the Greenies I know, so here is the good business stuff you can learn from the environmental movement. Only a little is about being green, and for some this might be only about the profit baby :-) I don't believe it's right to assume business is anti-environment, although our track track record could be better. But what we can learn from our environmental friends is that our environment is a reflection of us ... a reflection of our choices ... a reflection of our behavior and most importantly a reflection of our values and focus. Not the To View More >>

Why oh why do people find providing good customer service so hard? I guess probably for the same reason so many people struggle with relationships, that is that they co-exist, rather than truly throw themselves into the situation in the effort to find a real connection. Don't get me wrong, I don't believe that the customer is always right, they often aren't but in that moment they do deserve to feel significant and cared for... Often that just takes a little empathy and a smile. Why is it that when people talk about great business they can rattle of a list of companies specializing in various To View More >>

Ok, I have just made myself feel sick on Twitter by un-following most of the 3000 people I was following because I simply found myself in a situation where I was overwhelmed by the tweet traffic generated by that number of people. As much as I carefully considered my reasoning for doing this, pushing that delete key on Twitter Karma, has certainly left my hands shaking. If you find that I am not following you now I am very sorry. If however we've been talking directly I'll re-follow you over the weekend once the the delete process has finished. I just couldn't keep up with the wild stream of updates, To View More >>