Jacqui sent me a link to this movie this morning. It's a very cool recording created by Mark Johnson founder of Playing for Change I love how in this next movie a man describes his music in such a spiritual way, he says ... "According to our philosophy music has been a great power. Power to bring peace and to get enlightenment. Because it is a sort of meditation... Because you need a lot of dedication in order to bring the music a great art... When there is a great art, there is always heaven. That is why we believe through music, if you practice a lot, you meditate To View More >>

Why oh why do people find providing good customer service so hard? I guess probably for the same reason so many people struggle with relationships, that is that they co-exist, rather than truly throw themselves into the situation in the effort to find a real connection. Don't get me wrong, I don't believe that the customer is always right, they often aren't but in that moment they do deserve to feel significant and cared for... Often that just takes a little empathy and a smile. Why is it that when people talk about great business they can rattle of a list of companies specializing in various To View More >>

Without a doubt the currency of the Fire Service is Trust. Without it all emergency services, and especially the Fire Service, would struggle to operate. I am sure it's true in all countries that the Fire Service almost always tops the chart of "Most Trusted Occupations", and I'm very proud to be a part of an organisation with that quality. This is important, not just between us and the public but also amongst members of a crew. Our job can be dangerous and you need to be able to rely on the people you respond with, and your ability to trust their integrity and courage is essential ... If not, To View More >>

The presentation by Merlin Man and John Gruber was called 149 Surprising Ways to Turbocharge Your Blog With Credibility. In reality it was a discussion about authenticity and how you blog. It brought into focus what I've been thinking about for the last couple of months and made me realise what I have been trying to deny for a while now. That is that blogging is probably the most difficult thing I have ever done. I'm used to being successful, but blogging hurts I've had a blessed life. By blessed I mean we worked like crap to provide a great product, have awesome experiences and try like hell To View More >>

SPEAKING OF LOVE AGAIN : The other day I wrote about how my wife knows that I love her: because I turn her light off. Literally thousands of people have read that post since then, and the general theme is, the women go, Ohhh and the guys go, Dude sssshhh. :-) I have received so much direct comment, I thought I would share how such a strange thing came about. The simple answer is : I have literally loved this woman since the moment we met. We were individually told that we would be perfect for each other, and, as we thought that was ridiculous, we each spent the next few months avoiding each other To View More >>