I'm a believer in education, I really am, and my children's eduction is very important to me. I've pursued high-level tertiary education myself, and I regularly attend business and personal development courses. But I'm also a believer in determination, passion and experience. A huge believer in fact, and sitting next to a guy in the Wool business one evening  after speaking at an Icehouse event, I was reminded of why... His story went something like this: He was sacked from his first job packing shelves at K-Mart when he was young. I believe he left school early as he suffered with dyslexia and To View More >>

Don’t just sit there! Do something! Over the years I’ve been and done many things. Everyone has. In my case, I’ve been a Xerox salesman, a volunteer firefighter, and a successful entrepreneur. Believe it or not, all these seemingly unrelated personas had at least one thing in common, what I’m going to talk about today, and that is: A bias toward action. What do I mean by this? I mean, if there’s a choice between sitting in a conference room planning what I’m going to do, and getting out there and doing it, I hope that I choose action. This is not to knock planning, To View More >>

Why oh why do people find providing good customer service so hard? I guess probably for the same reason so many people struggle with relationships, that is that they co-exist, rather than truly throw themselves into the situation in the effort to find a real connection. Don't get me wrong, I don't believe that the customer is always right, they often aren't but in that moment they do deserve to feel significant and cared for... Often that just takes a little empathy and a smile. Why is it that when people talk about great business they can rattle of a list of companies specializing in various To View More >>

Yesterday I wrote about how not to travel. To be sure, living stupidly out of balance as I've been is damaging to your health, depressing and unsustainable, but working 9 to 5 doesn't seem to work either. Being careful, never putting in extra effort when required, will almost always cause an enterprise to flounder and it's not the making of good "War Stories". In my office is a bookshelf full of business books and autobiographies, and at home I have shelves full of the same. You never read, "Well we started the business, it all went well and I made it home early every night." Instead the stories To View More >>

Why is it that people spend so much time asking how, and so little time asking why? Did we as kids run out of some predetermined number of "Whys" we had been granted? I know my kids ask me constantly, why dad?, but why? ... Why after why, after why? Nothing unusual, I am sure you did it to your parents, I know I did it to mine ... The question is why did we stop? I am often asked for advice about starting a business, and in the early days would jump in and try to help. I'd give support, and maybe some direction, until I noticed how few people actually did something. I still helped, but only if To View More >>