I found myself in trouble on Twitter this morning ... ok "in trouble" might be a bit strong, but a tweet I received did make me realise something I was doing was causing offence and of course don't want to do that. In my "Direct Messages" (inbox) I received the following tweet. At first I thought #DM meant "Deep and Meaningful" ... what no deep and meaningful conversation?, what a weird thing to say ... but then I realised more seriously that they meant "Direct Messages". So what happened, and why is this important? juhasaarinen seems like a pretty cool person. Certainly they have an interesting To View More >>

As I sat down to write this I wondered about my title, I tossed between "Don't forget your belt" and "Drinking $200 bottles of wine". "Don't forget your belt, was a travel tip for men. If you are going to go away with your wife for the weekend, heed my advice and pack early, if not you will be like me rushing out of the house late, forgetting your belt and will spend all weekend pulling up your jeans. :) Anyway, I'm sitting here buzzing after a weekend away with Sonya where we spent two amazing days exploring a jewel in our own back yard, Waiheke Island. As many people know I am passionate about To View More >>

What a cool weekend. I spent yesterday helping Sonya and Lorraine prepare for last night's Fire Brigade Christmas party. That in itself was lots of fun, but the party was even better. It's always great getting together with this group, but last night was particularly special as it was held at our house. The food was amazing, a few people drank a little to much, but that was harmless, and we sat outside around the fire until the wee hours of the morning talking. Very nice. At 9 am however it was back into professional mode, as we had the important task of transporting Santa around the neighborhood To View More >>

Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good To View More >>

It's Sunday morning so I want to go back to bed ... It's a bit of a worry since I have been up since 5.30 am and its now 10, but that's another story. My father in law, who unfortunately passed away earlier this year loved this piece of Shakespeare ... It was truely his lifes inspiration, so today I borrow from him. We miss you Alan. "Thus conscience does make cowards of us all" hmmm Interesting! Enjoy x To be or not to be, that is the question; Whether 'tis nobler in the mind to suffer The slings and arrows of outrageous fortune, Or to take arms against a sea of troubles, And by opposing, end To View More >>