Without a doubt the currency of the Fire Service is Trust. Without it all emergency services, and especially the Fire Service, would struggle to operate. I am sure it's true in all countries that the Fire Service almost always tops the chart of "Most Trusted Occupations", and I'm very proud to be a part of an organisation with that quality. This is important, not just between us and the public but also amongst members of a crew. Our job can be dangerous and you need to be able to rely on the people you respond with, and your ability to trust their integrity and courage is essential ... If not, To View More >>

The presentation by Merlin Man and John Gruber was called 149 Surprising Ways to Turbocharge Your Blog With Credibility. In reality it was a discussion about authenticity and how you blog. It brought into focus what I've been thinking about for the last couple of months and made me realise what I have been trying to deny for a while now. That is that blogging is probably the most difficult thing I have ever done. I'm used to being successful, but blogging hurts I've had a blessed life. By blessed I mean we worked like crap to provide a great product, have awesome experiences and try like hell To View More >>

As a Fire Fighter, I get to spend some time with people at the end of their lives, and it gives you a moment to reflect on your own. Does this person die with regrets? Will I or the people I love do the same? It therefore seems a great irony that, at the closing moment in someone else's life, your own involvement makes you feel so alive. As you work on a person with CPR your adrenaline rushes, you're instantly present and if you did have any worry it vanishes. It's not fun, but it is a very powerful moment where you focus on what is important. I read a wonderful book a few years ago called "The To View More >>

Imagine if there was something that, if you did it consistently, would improve all relationships completely. Wouldn't that be amazing? I don't want to overstate it, but I think the concept of the "Umbrella of Rapport", might just be that powerful, so please enjoy. Today I came across some notes from an internal presentation that I did for our sales people last year on how they might improve their relationships, in this case with our clients. Part of it included this powerful idea. I don't take credit for it, I first heard it from Tony Robbins, but I have added my own thoughts below. In my opinion To View More >>

Over the last 6 months or so I've been to France, UK (twice), Australia (3 times), Netherlands, Germany, Switzerland, USA (3 times), and if you are based in New Zealand like me that's a lot of flying. For a lot of people that sounds glamorous, and on occasion it can be, but seriously, the inside of a hotel room in Paris isn't much different from one in Las Vegas and if you don't get out of it you could be anywhere. I've just got back from a course in San Antonio (Texas) and by the time I left I felt like a caged rat. In 8 days I only got outside my hotel 4 times, and that was to cross the road To View More >>