Derek Sivers did a talk at TED about this crazy dancing guy and what we can learn from him in terms of leadership, and more importantly about the importance of the first few followers. "If you want a movement, a leader needs the guts to stand alone and look ridiculous". What you really need however is the first few followers, you need to nurture these people as they indicate to the masses that following is ok. Because they help to establish momentum, we need to love and embrace our followers as equals. In the video watch a movement happen in under 3 minutes as Derek dissects some lessons To View More >>

People with dirty jobs are happier In this movie Mike Rowe from Dirty Jobs does two things, first he talks about a day he worked on a farm and amongst other things docks lambs. I saw this show and couldn't believe he did what he did. I thought it was inhumane and as it turns out initially he did too, but in an entertaining fashion he talks through his learning and explains. The second thing he does is he makes the point that in his opinion people with Dirty Jobs are happier. He puts forward a strong case that following the advice "Follow Your Passion" might be bad advice. For some it To View More >>

'How did you become so wealthy?' is a question I've asked plenty of people in my life. But the answer I got from a very successful colleague of mine when I worked at Xerox wasn't about a product, or a service, or a sales  or marketing strategy. It was about a belief that underpinned everything he did. His answer was this. "I got rich by making other people rich... I add value to peoples lives." He took it upon himself every day, to go out and add value to peoples lives - whether it was his clients', or his customers' or his friends'. Now you're not necessarily going make people rich simply To View More >>

I'd like to think that I am more of a Greenie than some of the Greenies I know, so here is the good business stuff you can learn from the environmental movement. Only a little is about being green, and for some this might be only about the profit baby :-) I don't believe it's right to assume business is anti-environment, although our track track record could be better. But what we can learn from our environmental friends is that our environment is a reflection of us ... a reflection of our choices ... a reflection of our behavior and most importantly a reflection of our values and focus. Not the To View More >>

Why oh why do people find providing good customer service so hard? I guess probably for the same reason so many people struggle with relationships, that is that they co-exist, rather than truly throw themselves into the situation in the effort to find a real connection. Don't get me wrong, I don't believe that the customer is always right, they often aren't but in that moment they do deserve to feel significant and cared for... Often that just takes a little empathy and a smile. Why is it that when people talk about great business they can rattle of a list of companies specializing in various To View More >>