Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good To View More >>

Does marriage have a lot to answer for? Hmm, good question. Personally I don't think so, but it does bring its own set of challenges. My belief is that relationships, whether with family, friends or lovers, "ebb and flow", a bit like the tide, and this means they need constant attention and will change over time. Like everyone, Sonya and my relationship has had its high points, but also some low ones. Currently things are absolutely wonderful and the low points long forgotten. The interesting thing, however, is, at their 'worst' relationships have the opportunity to become their 'best'. Why? Well, To View More >>

Recently I wrote about mates being awesome, and the best thing about joining the Fire Service is the camaraderie that comes with it. Honestly, I have never been involved in anything that has such a strong sense of community, and that holds the value of "having each other's back" so highly. It is an incredible organization for that reason. Our company, Queensberry, also has an amazing culture that fosters the feeling of one family and of looking after each other. We are very proud of the fact that, in all the past entries we've had in the "Best Places to Work Awards" we have been in the TOP 10, To View More >>

When I grow up I want to be just like House MD ... Not only is this such a wonderful show, but isn't he a wonderful and inspiring man? LOL I don't want to scare people, and I say this partly tongue in cheek, but I think it would be kind of cool to be like him. Think about it ... - he's incredibly intelligent - he saves lives when others can't - he's creative, and works outside the box - he knows how to differentiate between the "symptom" and the actual "problem" - he says exactly what he wants to say, when he wants to say it, and political correctness doesn't hold him back - he inspires (also To View More >>

I love my wife: she is brilliant, a beautiful and most incredible person ... She is however a moving freak ... Where some guys might drink beer, watch sports or play video games for fun she likes to rearrange the house. That isn't me in the photo but it's how I feel when any sentence starts with "This weekend I want to ..." because I know the next word will be "rearrange". If she really wants to do something, and I am resisting, that just adds to the challenge, and she recruits her partners in crime, Brenda and the kids. It got so bad that one day when she went away I rearranged the house just To View More >>