'How did you become so wealthy?' is a question I've asked plenty of people in my life. But the answer I got from a very successful colleague of mine when I worked at Xerox wasn't about a product, or a service, or a sales  or marketing strategy. It was about a belief that underpinned everything he did. His answer was this. "I got rich by making other people rich... I add value to peoples lives." He took it upon himself every day, to go out and add value to peoples lives - whether it was his clients', or his customers' or his friends'. Now you're not necessarily going make people rich simply To View More >>

Take a few minutes, sit down, switch off, listen and think as you watch this ... share it with your kids and consider your own life ... deeply cool. From the YouTube Video "For complete lyrics, audio and video clip please visit PersianDNA™ Website at http://www.persiandna.com/4u.htm Wear Sunscreen is the common name of an essay, (actually called "Advice, like youth, probably just wasted on the young") written by Mary Schmich and published in the Chicago Tribune as a column in 1997. The most popular and well-known form of the essay is the successful music single released in 1999, accredited To View More >>

Yesterday I let you know that I was going to take the "31 Days To A Better Blog" challenge and I am getting more and more excited. Day 1 The task for today was to write an "elevator pitch for my blog". This was something that had been on my mind for a while, as I felt I didn't have a strong focus around what I wrote. I genuinely think I could go "toe to toe" and hold my own in a discussion on most of the issues I write about, but I wasn't providing any depth of information. We have deep experience and knowledge in HR, IT, Marketing, Relationships, Leadership, Strategy etc but I didn't want to To View More >>

Why oh why do people find providing good customer service so hard? I guess probably for the same reason so many people struggle with relationships, that is that they co-exist, rather than truly throw themselves into the situation in the effort to find a real connection. Don't get me wrong, I don't believe that the customer is always right, they often aren't but in that moment they do deserve to feel significant and cared for... Often that just takes a little empathy and a smile. Why is it that when people talk about great business they can rattle of a list of companies specializing in various To View More >>

Without a doubt the currency of the Fire Service is Trust. Without it all emergency services, and especially the Fire Service, would struggle to operate. I am sure it's true in all countries that the Fire Service almost always tops the chart of "Most Trusted Occupations", and I'm very proud to be a part of an organisation with that quality. This is important, not just between us and the public but also amongst members of a crew. Our job can be dangerous and you need to be able to rely on the people you respond with, and your ability to trust their integrity and courage is essential ... If not, To View More >>