I came accross the following statement on Deborah Day Poors website tonight "Pleasers have good hearts. They are willing to give much, and all they want in return is for everyone to be nice. However, their best attempts to please and create peace backfire. They end up leading chaotic, hectic, hellish lives." It's hard to find a truer word said. In fact, I was at a Tony Robbins event, "Date With Destiny (DWD)" on the Gold Coast last month, and this concept of being a "Pleaser" was central to many peoples problems. One guy had it so bad he affectionately became known as "Pussy Boy" I certainly have To View More >>

A few years ago while attending a Leadership course in San Diego I saw a presentation by Gary King. It was incredible, not only did he talk from the heart, but what he said was profound in it's simplicity and as he touched my soul he changed my life. At that event he issued, and I accepted, a challenge ... that challenge was called the "The 24 Hour Truth Challenge" It was hard, especially as 24 hours turned into a week, then a month and now a couple of years. I have learnt a lot about myself during that time as I did find I told some little white lies, as I think we all do. More importantly however To View More >>

  I asked a few friends, colleagues and my family a weird question, which was ... What do you think I am an "expert in"? What I was curious about was, how do people perceive me? What did they think I was an expert in, and where do I add value? I've long been the 'go to guy' when you have an IT problem you can't beat. My knowledge is both deep and wide and when you combine that with my ability to quickly research, while looking at the big picture and delving into the detail there aren't mainly small to medium size IT issues I can't resolve. Not trying to big note, but it has always been my To View More >>

The New Zealand Herald ran a story this morning about Kevin Roberts joining the board of New Zealand's Telecom. Some stories honestly just make me go, OMG, what? Here is one of my business heroes joining the board of a company (Telecom) that "I hate to love". I continue to support them despite myself, and despite the way they present themselves to their clients. But I would love to love them. In the interests of full disclosure, our company are pretty big telecommunication users. We are heavily dependent on Telecom for our international telephone presence, and we're big users of high speed internet. To View More >>

Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good To View More >>