On Thursday I called our Prime Minister, Helen Clark a mad cow, and I want to say sorry. LOL Ok I was going to say that's not fair on real cows and their unfortunate condition, but that would just be another cheap joke at someone else's expense. Funny thing about my blog is not many people leave comments, in fact almost never, but I get quite a number of emails directly and comments from friends and family. On Friday at a party Dad told me I was being a "tough customer" and my Sister said that it "wasn't my style, and would come back to bite me when I was Prime Minister." Something about Karma? To View More >>

The New Zealand Herald ran a story this morning about Kevin Roberts joining the board of New Zealand's Telecom. Some stories honestly just make me go, OMG, what? Here is one of my business heroes joining the board of a company (Telecom) that "I hate to love". I continue to support them despite myself, and despite the way they present themselves to their clients. But I would love to love them. In the interests of full disclosure, our company are pretty big telecommunication users. We are heavily dependent on Telecom for our international telephone presence, and we're big users of high speed internet. To View More >>

Well I am sitting at the airport in Melbourne, waiting for a plane home to New Zealand after an amazing week at an event more like a rock concert than your usual financial course. This morning I feel a weird mix of tired but buzzy from attending another Tony Robbins event, this one called Wealth Mastery. What an incredible week. It's always nice to escape for a while with your wife, but to attend a life changing event like this with her was pure magic. We signed up a few years ago to Tony's Mastery University, and this week graduated having completed the three events "Life Mastery", "Date with To View More >>

If you are in or running a disfunctional team, maybe it is a simple as people do not know who is the boss? Not an unusual situation but one that needs to be quickly and consciously resolved. Here I share my experience with this in the fire service and what can be learnt from it. One of the things the Fire Service does exceptionally well is make it clear not only that there must be a boss but also who that person is. In an emergency situation, control needs to be quickly put in place and priority given to the tasks needing to be completed. Your OIC (officer in charge) might be your best friend To View More >>

Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good To View More >>