Don’t just sit there! Do something! Over the years I’ve been and done many things. Everyone has. In my case, I’ve been a Xerox salesman, a volunteer firefighter, and a successful entrepreneur. Believe it or not, all these seemingly unrelated personas had at least one thing in common, what I’m going to talk about today, and that is: A bias toward action. What do I mean by this? I mean, if there’s a choice between sitting in a conference room planning what I’m going to do, and getting out there and doing it, I hope that I choose action. This is not to knock planning, To View More >>

My day job is Managing Director of Queensberry, but about 3 years ago I joined the New Zealand Fire Service as a Volunteer Firefighter. Not long after joining I extended my role to include Medical First Response and I now hold the rank of Senior Fire Fighter. This has offered me an amazing array of experiences and learning opportunities. I hadn't expected it, but there are some incredible parallels between handling emergency situations and running high growth organizations like ours. I use this learning daily and have found the stories of jobs I have attended to be powerful metaphors for what To View More >>

If you are in or running a disfunctional team, maybe it is a simple as people do not know who is the boss? Not an unusual situation but one that needs to be quickly and consciously resolved. Here I share my experience with this in the fire service and what can be learnt from it. One of the things the Fire Service does exceptionally well is make it clear not only that there must be a boss but also who that person is. In an emergency situation, control needs to be quickly put in place and priority given to the tasks needing to be completed. Your OIC (officer in charge) might be your best friend To View More >>

Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good To View More >>

For god sake ... if you are going to be in business have some courage. Without it you will die. Firefighters are the people running into a fire when everyone else is running out. They're being brave and courageous, but that's not the same as saying they aren't scared. Whenever you go on a call you never know what you're going to get until you're there. Will this be a false alarm or the big one? Adrenaline runs for a reason and that is to prepare you for the job ahead. A healthy amount of fear keeps you safe. As I am sure you have heard before ... Courage isn't not being scared, it's being scared To View More >>