My regret if I did have one would be around business projects I didn't take a leap of faith to take advantage of. I don't however believe in regret as each part of ones life is purely a "step". None of us are perfect, and often we will trip. So long as we get up and do our best to put right what we broke, everything is good. If you like, all these moments become learning's ... they weave the colour and texture into the blanket we call life. I've always been proud of coming from a very entrepreneurial family, and one that has been astute at picking trends. #1 In the early 90's after years on Compuserve To View More >>

Did you know many people have decided what they think of a web page before it's even finished loading?  I'm convinced that when people review their own website they aren't very good at it for two reasons: 1, They're emotionally involved. It's their baby and no one wants to think they have an ugly baby. Even more so when they paid a lot of money for it. 2. They have no idea what web surfers want. Even worse, they don't really know much about their own web browsing behavior. That's because, like everyone else, we mainly tend to surf on auto-pilot. If this could be you, here's my challenge. (If To View More >>

Why oh why do people find providing good customer service so hard? I guess probably for the same reason so many people struggle with relationships, that is that they co-exist, rather than truly throw themselves into the situation in the effort to find a real connection. Don't get me wrong, I don't believe that the customer is always right, they often aren't but in that moment they do deserve to feel significant and cared for... Often that just takes a little empathy and a smile. Why is it that when people talk about great business they can rattle of a list of companies specializing in various To View More >>

Ok, I have just made myself feel sick on Twitter by un-following most of the 3000 people I was following because I simply found myself in a situation where I was overwhelmed by the tweet traffic generated by that number of people. As much as I carefully considered my reasoning for doing this, pushing that delete key on Twitter Karma, has certainly left my hands shaking. If you find that I am not following you now I am very sorry. If however we've been talking directly I'll re-follow you over the weekend once the the delete process has finished. I just couldn't keep up with the wild stream of updates, To View More >>

Why can't you be more creative? well, maybe it's because we aren't having fun!. Play, according to Tim Brown, is a crucial part of fostering creativity, and in the following inspiring video he talks about "play", a topic he is obviously very passionate about.   From the TED website : At the 2008 Serious Play conference, designer Tim Brown talks about the powerful relationship between creative thinking and play -- with many examples you can try at home (and one that maybe you shouldn't). It's not just about "play" it's about having fun. Lets face it, through To View More >>