All day I have been trying to find a moment to publish a quick post, giving a shout out to Google for another awesome product that's in the works. We already use analytics, webmaster tools, gmail etc and think this is probably one of the most exciting announcements since search. As a company this offers us exciting collaboration options to supplement what we already have, but it's even more exciting when you consider the integration with our wider community. Well done Google ... simply awesome. Mashable have 4 great articles on Google Wave http://mashable.com/2009/05/28/google-wave-guide/ the To View More >>

As I watched an introductory video for the WolframAlpha launch, my memory raced back to when I first saw the internet in the early 90's and told my wife how it was going to "change the world". WolframAlpha isn't a search engine like Google, it's something completely different. In my opinion there is a place for both as they do things differently ... but if this gets hold this will change the world. It's offers a completely revolutionary way of looking at data and for the average person to explore relationships. As Danny and I discussed today, we can in our heads imagine how the search works at To View More >>

In my last blog entry I mentioned our ambition to be a "legendary" company. This may sound shallow to some, especially those skeptical of company "vision statements" and empty promises from the board as to how "life is going to be different now" For us however we hold this desire very close to our heart, and although growth is important to us, growth without quality and a focus on sound profitability becomes just an issue of ego. We are a family based company, and some of our focus comes from a division of responsibility, but really it comes from a desire to be exceptional in all aspects of our To View More >>

The New Zealand Herald ran a story this morning about Kevin Roberts joining the board of New Zealand's Telecom. Some stories honestly just make me go, OMG, what? Here is one of my business heroes joining the board of a company (Telecom) that "I hate to love". I continue to support them despite myself, and despite the way they present themselves to their clients. But I would love to love them. In the interests of full disclosure, our company are pretty big telecommunication users. We are heavily dependent on Telecom for our international telephone presence, and we're big users of high speed internet. To View More >>

Is it possible there is something to be learned from the Fire Service when it comes to handling customer complaints? I strongly believe so and share that learning here. Scenario: Imagine a car accident on a busy highway, multiple serious injuries and heavy traffic. You know there will be lots of screaming and emotion, and this really is a life and death situation for the people involved. The Question is ... What would you do? The amateur care giver rushes in looking for the sickest person, gets caught up in the emotion and most likely gets themselves injured or killed in the process. Not good To View More >>