Don’t just sit there! Do something! Over the years I’ve been and done many things. Everyone has. In my case, I’ve been a Xerox salesman, a volunteer firefighter, and a successful entrepreneur. Believe it or not, all these seemingly unrelated personas had at least one thing in common, what I’m going to talk about today, and that is: A bias toward action. What do I mean by this? I mean, if there’s a choice between sitting in a conference room planning what I’m going to do, and getting out there and doing it, I hope that I choose action. This is not to knock planning, To View More >>

WHY YOU NEED TO MANAGE YOUR PERSONAL BRAND Something that’s been on my mind lately is the desire to help people succeed in business online. No, I know I don’t have all the answers. But over the years, our two global companies have discovered some answers that work for us, and perhaps they’ll work for your company as well. As always, take what you like and leave the rest! Why you need to manage your personal brand Something that’s been on my mind lately is the desire to help people succeed in business online. No, I know I don’t have all the answers. But over the years, To View More >>

I'd like to think that I am more of a Greenie than some of the Greenies I know, so here is the good business stuff you can learn from the environmental movement. Only a little is about being green, and for some this might be only about the profit baby :-) I don't believe it's right to assume business is anti-environment, although our track track record could be better. But what we can learn from our environmental friends is that our environment is a reflection of us ... a reflection of our choices ... a reflection of our behavior and most importantly a reflection of our values and focus. Not the To View More >>

I'm new to blogging and although I have seen consistent and significant growth in unique visitors, I have been keen to find tips to grow my blog quickly. I've spent my spare time over the last few weeks researching and what I have found scares me. There are lots of ways to grow visitor numbers and one of the most heavily promoted is back-links. The benefit of back links is that search engines give greater ranking to sites that have lots of back links as these links are seen as votes (endorsements) from other sites. Of course this makes sense and like everyone I will be doing my best to develop To View More >>

Why oh why do people find providing good customer service so hard? I guess probably for the same reason so many people struggle with relationships, that is that they co-exist, rather than truly throw themselves into the situation in the effort to find a real connection. Don't get me wrong, I don't believe that the customer is always right, they often aren't but in that moment they do deserve to feel significant and cared for... Often that just takes a little empathy and a smile. Why is it that when people talk about great business they can rattle of a list of companies specializing in various To View More >>