Comments on: Handling Customer Complaints … A magic bullet http://stephenbaugh.com/2008/08/handlingcomplaints/ exploring a path through life Fri, 12 Mar 2010 04:16:40 +0000 http://wordpress.org/?v=abc hourly 1 By: customer complaints - StartTags.com http://stephenbaugh.com/2008/08/handlingcomplaints/comment-page-1/#comment-1095 customer complaints - StartTags.com Thu, 28 Jan 2010 11:26:46 +0000 http://stephenbaugh.com/?p=113#comment-1095 [...] Welcome Car Finance, British Credit Trust. Join the UK's number 1 car credit complaints forum 2009Handling Complaints Stephen BaughIs it possible there is something to be learned from the Fire Service when it comes to handling [...] [...] Welcome Car Finance, British Credit Trust. Join the UK's number 1 car credit complaints forum 2009Handling Complaints Stephen BaughIs it possible there is something to be learned from the Fire Service when it comes to handling [...]

]]> By: When Empathy Goes Bad — TUI's Voice http://stephenbaugh.com/2008/08/handlingcomplaints/comment-page-1/#comment-1022 When Empathy Goes Bad — TUI's Voice Thu, 22 Oct 2009 16:09:42 +0000 http://stephenbaugh.com/?p=113#comment-1022 [...] Be clear, “what’s my role in this situation”, and respond appropriately. At the scene of a car accident it would be a natural instinct to want to help a crying child first and remove them from the situation and give comfort. But to remain effective we must control those feelings, and not get caught up in emotion. To solve an emotional situation effectively there should be a process that works best [...] [...] Be clear, “what’s my role in this situation”, and respond appropriately. At the scene of a car accident it would be a natural instinct to want to help a crying child first and remove them from the situation and give comfort. But to remain effective we must control those feelings, and not get caught up in emotion. To solve an emotional situation effectively there should be a process that works best [...]

]]> By: Sorry for being down | TUI's Voice http://stephenbaugh.com/2008/08/handlingcomplaints/comment-page-1/#comment-321 Sorry for being down | TUI's Voice Fri, 12 Dec 2008 21:24:55 +0000 http://stephenbaugh.com/?p=113#comment-321 [...] Maybe they could have shown me that they care and there should have been a strategy to not made the situation worse. [...] [...] Maybe they could have shown me that they care and there should have been a strategy to not made the situation worse. [...]

]]> By: TUI http://stephenbaugh.com/2008/08/handlingcomplaints/comment-page-1/#comment-44 TUI Thu, 07 Aug 2008 14:10:28 +0000 http://stephenbaugh.com/?p=113#comment-44 I know a lot of our customers read my blog, and would like to thank you for your business and support. I realize also that at times we have let people down, but I hope that we have also put things right. We know we aren't perfect, but we do care deeply about the people we do business with and the relationship we have with them. If we haven't resolved thing to your satisfaction just send me an email and we can talk. My address is on my about page which you can access from the side bar to the right of this page. Thanks Stephen I know a lot of our customers read my blog, and would like to thank you for your business and support. I realize also that at times we have let people down, but I hope that we have also put things right. We know we aren’t perfect, but we do care deeply about the people we do business with and the relationship we have with them.

If we haven’t resolved thing to your satisfaction just send me an email and we can talk. My address is on my about page which you can access from the side bar to the right of this page.

Thanks
Stephen

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